WHAT IS YOUR RETURN POLICY?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
All returned items must be unused, unwashed, unworn and undamaged. Items must also be returned as delivered with original packaging, tags and barcode.
Items returned in non-resalable conditions, won’t be eligible for a refund and we will need to send them back to you.
Please note that we do not offer refunds for on sale items.
WHAT IS THE RETURN PROCESS?
If you wish to return an item, you should send an e-mail to firstname.lastname@example.org requesting a Return Authorization Number (RAN).
The request must include the following information:
- Order number
- Reason for return
We will provide the necessary documents to proceed with the return.
Returns authorized by us must be sent from the same country the parcel was delivered to.
TOM OWAAK reserves the right to refuse returns that have not been properly authorized or not sent in accordance with its return policy. In these cases, TOM OWAAK can return the parcel to the sender at the original shipping address.
RETURN SHIPPING COSTS
The shipping costs related to the return of the goods are charged to the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that shipping costs are not refunded. This applies both to the original shipping costs and to the return shipping costs. When returning items from outside the EU, you may incur import duties and we will deduct any eventual import duties related to your return from your refund.